Glossary
Assignment ID /Event ID
This will be provided to you for specific shifts and will be used to organize timesheet data and also to complete your online JET reporting (see info on JET).
Attire
This will be listed in the job description and the Shift Reminder Email. Please make sure your attire for the day of your shift matches the request for that specific client.
Check In/Check Out
This generally is related to the GPS check in service we offer in the portal. This gives us visibility with your geo location and allows us to see a quick location ping when you check in and out. Some clients may also have other services for checking in and out so make sure you review your Shift Reminder Email for additional details.
Corpay Card
This is a pre-loaded credit card that will generally be found in a kit or sent to you by the client or Samplers Inc before the event. It will have a specific amount of funds loaded on it for the purchase of products or event materials for that shift. The amount on the card will generally be listed in the manual for that shift. Your Supervisor will provide clarity regarding card usage.
Educational Event
An educational event is a promotion that is done without sampling. Generally, you will make a display to the best of your ability using product from the shift or any displayable product information on a table or cart. You will discuss the selling points of the product with customers to increase sales and brand awareness. These events are generally done if there is a missing kit or promotional material when you arrive.
Electronic Shift Reporting
This must be completed after your event. This is generally an online survey that must be completed regarding the successful and negative elements of the shift. This allows the client to collect data regarding how the promotion went. Your Shift Reminder Email will have the specifics of how to complete this step.
Event Refusal
This term is used for any shift that cannot execute for any reason once you're on site. The most common reason for a refusal is lack of kit/product and the store manager decides they do not want an educational shift completed. In the result of an event refusal, you would get your time sheet (which will be referred to as a Market Link, Event Recap or Promo Report depending on your shift type) filled out and you can leave the location for 1/2 payment, unless state reporting time requires otherwise.
Execute/Execution
We use this term to showcase to our clients if an event was successful. For example, if an Event Specialist is scheduled and completes all scheduled hours and related reporting that is considered an executed shift. If they do not show up or cancel the shift that is a non-execute.
JET
JET is a reporting website that is directly related to one of our clients. This reporting website is only used when you are scheduled for events specifically for that client. Your Shift Reminder Email will note if that client requires JET reporting.
Kit
These are the materials you'll be using for your shift. Sometimes they will be shipped directly to your address and sometimes they will be at the location of the shift. This will be specified in the Shift Reminder Email.
Shift Manual
This should be printed to review before your shift. It is the detailed job description and expectations of the job from the client. It can be found in the documents section of your shift on our portal.
Marketlink
A Marketlink is a type of timesheet that is specifically related to one of our clients. If you see this term, you know you are scheduled for that client. The Marketlink (aka timesheet) will be provided in your portal. It must be fully filled out and submitted back to the portal as well as the instructions completed on the form for the online reporting.
New Hire Paperwork/CPS.myisolved.com
Complete Payroll Solutions (CPS) is our payroll provider. They will email you from the cps@myisolved.com email address with a link to begin your hire paperwork. Your new hire paperwork must be completed in full before you are able to begin working shifts with Samplers. You can log onto the account you created at https://cps.myisolved.com at any time to update your information, view pay stubs, and more. If you have a question about the process or need the hire paperwork resent, please reach out to hr@samplersinc.com
Off-Premise Shift
This specifically relates to liquor events or tastings. It refers to anywhere where alcohol is consumed off the premises (the customer purchases on site and consumes at home, for example). Off-premise events would be at liquor or grocery stores, for example.
On-Premise Shift
This specifically relates to liquor events or tastings. It refers to anywhere where alcohol is consumed on the premises (the customer purchases and consumes on-site.). On-premise events would include those at restaurants, bars, or clubs.
On-Site Lead
Your on-site lead is generally a leadership role that is assigned by the client. They will be leading the set up and promotional venue that you are scheduled for. While you may not work directly for them it is very important to listen to them and create a good working relationship with them to avoid any potential escalations to the client.
Portal Confirmation
You will receive an automatic email from the portal when you are selected for a shift. At this time, you must log into the portal and locate the shift you were selected for. Then you can choose to confirm or decline the shift. Confirming the shift is very important as it shows us that you can take the shift and are responsive regarding being assigned to the shift.
Pre-Event Check In
For some high profile shifts you may be asked to do a "pre event check in." This is just a request that you will reach out to your Staffing Coordinator a couple of hours before the shift to confirm you are good to go for the shift that day. This helps us organize a plan if anyone needs to cancel last minute, etc.
Shift Reminder Email
This is an email that you will receive before your shift. The subject line of the event will have "Shift Reminder" in it. This serves as a helpful reminder that you have an upcoming shift with us and has very detailed information about what to expect on site for this shift. The email will also often have attachments that are related to the shift.
Field Staff Supervisor (FSS) or Booking Agent or Scheduling Coordinator
This is the job title of our in-house staffing team. There are several different roles at our company including Recruiter and Admin Assistants. The Staffing Coordinators oversee scheduling shifts and are the best weekend contacts for most on site event emergencies, etc. A Staffing Coordinator will always be assigned for each program. Make sure you note which Staffing Coordinator is responsible for each specific program, so you know who to contact if you have questions.
Timesheet
The timesheet will need to be printed and brought to the shift to be signed off on by an on-site manager. This will then need to be uploaded to the portal after your shift in the documents section. Your time sheet will be referred to as a Market Link, Event Recap or Promo Report depending on your shift type. This will be specified in your shift description.
GPS Check In System
This is our system required to be used to check in and out (And for unpaid breaks) during your shift. You will be sent text messages to prompt you to check in or check out. Always allow location services to be on. If you experience an issue with the system, you should: • Try logging into your portal directly from your web browser and finding the event under today’s event. You can click the event and choose check in (vs clicking the direct link that was texted to you).
Portal
The portal is our scheduling platform. You will need to login to apply for shifts, accept shifts, find documentation for shifts, etc. After a shift, you will need to login again to upload any necessary documents required as proof that you completed the shift.
Pre-Event/Shift Duties
Any tasks asked to be done before the shift. Some shifts will require reviewing a manual before the shift, etc. The shift details will explain if any pre-event duties are required and the compensation for doing so.
Post-Event/Shift Duties
Any tasks asked to be done after the shift. Some shifts will require reporting after the shift, etc. The shift details will explain if any post-event duties are required and the compensation for doing so.
ASM Debit Card
For this shift, you will be sent a blue debit card to activate with a GREEN sticker in the top right of the card. To activate this card, you must follow this process no more than 90 minutes before your shift. This process loads funds onto your card to purchase supplies. If you do not have a card, you can purchase with your own funds and mark reimburse on your receipt. This is a link to instructions: https://samplersinc.com/ASMDC.pdf
Store Contact
Immediately report to Customer or Guest Services. Inform them you are there for a sampling and ask for the store manager. They will advise where the demo carts/tables as well as any shift kits are stored (if applicable). They will also tell you where to setup in the store.
Break Policy
All shifts 5 or more hours in length – Employees are required to take 1 paid 10 minute rest break and 1 30 minute unpaid lunch break
Uploading Paperwork
You must upload a clear copy of your timesheet (legible), any receipts (if applicable), and shift photos to the Samplers Inc portal for payment. This is not the same as electronically reporting the shift in our client’s system. To upload your paperwork, find your shift in the portal, click documents, and upload. Here is a video: http://www.samplersinc.com/UploadingPaperworkAfterShift.mp4
Event Receipt Form
Your event receipt form must be printed from the portal and brought to the store to have the manager sign, date, and stamp. This will NOT be at the store for you. This is used in retailers such as Amazon and Whole Foods and replaces the timesheet.
CDS
This is an abbreviation for the team that runs the demos at Costco- Costco Demo Services
Promoreport
This is a unique form for one of our clients. This is their form of a timesheet. The Promoreport must be completed and submitted to us after the shift. The form can be found on the outside of the box sent to your home under the shipping label. Your Field Staff Supervisor can also email you a copy.
Tasting ID
This term is used for one of our clients and is a unique identifier per shift for this client. If you are working an event for this client, you will be provided the tasting ID and need it to do reporting after your shift.
Tasting Notes
Tasting notes, similar to an event manual, are specific details regarding the product you are sampling. These will be uploaded to your portal and should be reviewed before your tasting.
Pre Call
If your Shift Reminder advises you to make a pre-call, please call your store to remind them of the tasting and ensure they have enough product in stock.
Card/Carding
This is the term used to identify a customer is of age to receive an alcoholic sample. Do not pre-pour samples. It is illegal to have samples of alcohol on your table waiting. You must card anyone who looks under 40. This means ask them for a valid ID before sampling and you are to verify they are 21 or older.
Pinata
What online reporting should i use? 1. You must enter your event results online at https://go.gopinata.com within 24 hours. 2. Samplers Portal: EVENT RECAP AND PHOTO SUBMISSION: You must upload a clear copy of your event receipt form (legible), any receipts (if applicable), and shift photos to the Samplers Inc portal for payment. To upload your paperwork, find your shift in the portal, click documents, and upload. Here is a video: http://www.samplersinc.com/UploadingPaperworkAfterShift.mp4
Pay Period
This is the time period we designate where events are paid. Our weeks begin on a Friday and run through Thursdays. Our pay period is 2 weeks combined. Therefore, a pay period would be a Friday through the next Thursday and then Friday through the following Thursday (2 full weeks).
Advantage
Advantage is one of our clients that owns relationships with many retailers. They utilize our services for staffing.
W2 Employee
A W2 employer means you are employed by our agency as a part time event specialist. We do withhold taxes and a W2 form is issue at the end of January for tax purposes.
Event Cart
This is the table used at many stores for you to conduct your sampling on. The cart is at the store (normally in the backroom).
Food Handlers Certificate
A Food Handlers Certification is a credential that demonstrates an individual's knowledge and understanding of safe food handling practices. It is often a requirement for individuals who work in the food service industry, including restaurants, catering businesses, and other establishments where food is prepared or served. This certification is designed to ensure that food handlers follow proper hygiene and safety procedures to prevent foodborne illnesses.
TIPS
TIPS is a program that provides training for individuals in the hospitality industry, such as bartenders and servers, to promote responsible alcohol service. The training covers techniques for preventing intoxication, underage drinking, and handling difficult situations.
Executed vs Non Executed
This is a term to describe if an event was completed or not completed
Manager Refusal
This is a term when a store or venue manager refuses an event for any specific reason.